- About this Privacy Policy
- Information We May Collect and How We Collect It
- How We Use Information
- How We Disclose Information
- Interest-Based Advertising
- Your Rights and Choices
- Data Retention
- Security
- Use By Minors
- Additional Information for Residents of the EEA, United Kingdom, Switzerland, and Brazil
- Additional Information for Residents of California, Virginia, Connecticut, Utah, and Colorado
- Contact Us
This Deepsoftlabs Privacy Policy (“Privacy Policy”) describes how and when we may collect, use, secure, and share information collected in connection with our games, mobile applications, websites, content, products, and any related services (collectively, the “Services”), and your choices regarding our processing of that information. For purposes of this Privacy Policy, “Deepsoftlabs” (or “we” or “us”) refers to Deepsoftlabs, Inc. and its parents, subsidiaries, representatives, affiliates, officers, and directors for websites and applications that link to this Privacy Policy or otherwise make it available to you.
Please read this Privacy Policy carefully. We may update it from time to time by posting a new version on Deepsoftlabs.com with an updated date (the “Effective Date”). If we make material changes, we will notify you, prior to the changes becoming effective, through the Services or by other means if you’ve provided us additional contact information (e.g., using the email address associated with your Account, as defined in our Terms of Service). Your continued use of the Services after the Effective Date will be an acknowledgement of our updated practices.
If there is any difference between the English version and any other language version of this Privacy Policy, the English version will apply (to the extent of the difference and to the extent permitted by applicable law).
We may collect various types of information, including information you provide or make available to us directly, information collected from your devices (including on web and mobile), and information collected from other sources, like social networking sites and gaming partners. Some of this information may be considered “personal information” or “personal data” under applicable privacy or data protection laws.
Information You Provide
You may provide information directly to Deepsoftlabs when you:
Depending on how you choose to use the Services, you may provide us with the following types of information:
Information Collected or Generated When You Use our Services
When you access or use our Services, we collect information from and about you and the device(s) you use. This may include the following information:
Information Collected Using Cookies and Similar Technologies
We and our partners use various tools to collect information when you visit our sites and Services, including cookies, pixels, software development kits, advertising identifiers, and other similar technologies. Some of these technologies store information in the browser or on your device. Other technologies may use network-related or other information to recognize your device (e.g., IP address). Our Services use these technologies, for example, when you first request a web page and information is then stored on your computer or other device so the website or app can access information when you make subsequent requests for pages from that Service. These technologies may also be used to collect and store information about your usage of the Services, such as pages you have visited, your search history, and content you have viewed.
Depending on the Services you use, we and our partners may also use these technologies to gather information about how you view and use our Services and content, and to connect your activity with other information we store about you. Some of these partners include:
Google Analytics. For more information about how Google uses your personal information (including for its own purposes, e.g., for profiling or linking it to other information), please visit Google Analytics’ Privacy Policy. To learn more about how to opt-out of Google Analytics’ use of your information, please click here.
Hotjar (Session Replay Analytics). We use Hotjar’s session replay analytics services. This allows us to record and replay an individual’s interaction with the Services. For more information about how Hotjar uses your personal information, please visit the “Personal Data collected from a visitor of a Hotjar Enabled Site” section of Hotjar’s Privacy Policy. To learn more about how to opt-out of Hotjar’s use of your information, please click here.
Game Analytics. For more information, please see Game Analytics’ privacy policy here: https://gameanalytics.com/privacy/.
The use of these technologies helps us serve you better by understanding what you're interested in, tracking trends, measuring the effectiveness of ads, saving your preferences, and storing information you may want to retrieve on a regular basis. We also allow specific, approved partners to collect information from your browser or device for advertising and measurement purposes using their own similar tools.
At any time, you can control the use of cookies by adjusting the settings on your browser. However, if you choose to disable some or all cookies, please note that by blocking any or all cookies, you may not have access to certain features, content, or personalization available through our Services. For information about how you can manage your cookie and similar technologies preferences, please review the section of this Privacy Policy titled "Interest-Based Advertising."
We may use the information we collect for a number of business and commercial purposes, including to:
We may use the information we collect for a number of business and commercial purposes, including to:
At Deepsoftlabs, we are in the business of creating great games, not selling information. Subject to your legal rights, we may disclose the information we collect about you, and may enable you to share this information, with a variety of third parties in various ways, including:
In some cases, we may enable you to access third-party products or services through our Services. Please note that those products or services are offered by people or companies not affiliated with or controlled by us, and we are not responsible for their actions, their terms, their use of information, or their products or services. If you submit your information to a third party, that third party’s treatment of your information is governed by their privacy policy, which may differ from this Privacy Policy and which we encourage you to review.
We also share information with your consent or at your direction. For example, we may share your personal information if you opt in to receiving information from Deepsoftlabs’s business partners.
We may share some of your information with certain third-party partners to make advertising more relevant, to measure its effectiveness, and to help recognize your devices and serve ads. We or they may also employ cookies or similar technologies, as described above, to ensure you receive appropriate advertising and personalized experiences. These third-party advertising partners include, but are not limited to Meta, Google, AppLovin, LiveRamp, Criteo, Microsoft, and their partners. Click each partner’s name for more information regarding their privacy practices.
If you prefer to opt out of having your web viewing behavior used for interest-based advertising, you can learn how to do so by clicking here, or if located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, by clicking here. If you would prefer to opt out of having information about your mobile app usage used for interest-based advertising, you may also do so through your device settings such as (“Allow Apps to Request to Track” on iOS and “Opt Out of Ads Personalization” on Android). Please note that even if you disable personalized advertising, you may continue to receive ads that are not based on your preferences.
Links to Other Websites
The Services may contain links to, or advertisements concerning, other websites. Other websites may also reference, advertise, or link to Deepsoftlabs. Deepsoftlabs is not responsible for the privacy practices or the content of such other websites. You should check the applicable privacy policy of any website you access through the Services.
You may be able to access, modify, and/or correct certain personal and other information available to you in your Account or in-app. Depending on where you reside, you may have additional rights, including those listed below in the sections called “Additional Information for Residents of the EEA, United Kingdom, Switzerland, and Brazil” and “Additional Information for Residents of California, Virginia, Connecticut, Utah, and Colorado.”
How to Exercise Your Rights
To protect the privacy of your information, Deepsoftlabs verifies your identity and processes rights requests through our in-game help ticket system. If you wish to exercise any of the rights described above, please follow the instructions below and do not delete the game until your request is fulfilled: Open the Deepsoftlabs game(s) for which you wish to exercise your rights;
Visit the game’s settings menu;
Select “Contact Us,” “Support,” “Help,” or equivalent option to submit a support ticket via the chat icon;
Follow the prompts as provided by the Support team; and
Choose the applicable request. If you have trouble with any of the steps described above, you can contact privacy@Deepsoftlabs.com for help. We may contact you to confirm your choices and to ask for additional information as needed to verify your identity and process your request.
Communication Preferences
Email, phone, and text: In order to opt-out of email communications, please click the “unsubscribe” link at the bottom of the email or contact us at unsubscribe@Deepsoftlabs.com. If you receive an unwanted text message from us, you may opt out of receiving future text messages from us by following the instructions in the text message you have received from us or by otherwise contacting us as set forth below in the “Contact Us” section.
Push Notifications: In connection with certain Services, you may choose to opt in to receiving push notifications. If you no longer want to receive them, you can turn them off at the device level.
“Do Not Track” / “Global Privacy Control”
Do Not Track (“DNT”) is a privacy preference that players can set in certain web browsers. Additionally, some browsers or plug-ins use a “Global Privacy Control” (“GPC”), which you can learn more about at https://globalprivacycontrol.org/. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers. However, if our site detects a GPC signal from your device, we will interpret it as a request to opt out of selling or sharing your personal information and to opt out of targeted advertising under applicable state law. We will also interpret it as a request to limit the sale or sharing of personal information for targeted advertising for residents of the European Economic Area, the UK, and Brazil.
You may be able to access, modify, and/or correct certain personal and other information available to you in your Account or in-app. Depending on where you reside, you may have additional rights, including those listed below in the sections called “Additional Information for Residents of the EEA, United Kingdom, Switzerland, and Brazil” and “Additional Information for Residents of California, Virginia, Connecticut, Utah, and Colorado.”
How to Exercise Your Rights
To protect the privacy of your information, Deepsoftlabs verifies your identity and processes rights requests through our in-game help ticket system. If you wish to exercise any of the rights described above, please follow the instructions below and do not delete the game until your request is fulfilled:
Open the Deepsoftlabs game(s) for which you wish to exercise your rights;
Visit the game’s settings menu;
Select “Contact Us,” “Support,” “Help,” or equivalent option to submit a support ticket via the chat icon;
Follow the prompts as provided by the Support team; and
Choose the applicable request.
If you have trouble with any of the steps described above, you can contact privacy@deepsoftlabs.com for help. We may contact you to confirm your choices and to ask for additional information as needed to verify your identity and process your request.
Communication Preferences
Email, phone, and text: In order to opt-out of email communications, please click the “unsubscribe” link at the bottom of the email or contact us at unsubscribe@deepsoftlabs.com. If you receive an unwanted text message from us, you may opt out of receiving future text messages from us by following the instructions in the text message you have received from us or by otherwise contacting us as set forth below in the “Contact Us” section.
Push Notifications: In connection with certain Services, you may choose to opt in to receiving push notifications. If you no longer want to receive them, you can turn them off at the device level.
“Do Not Track” / “Global Privacy Control”
Do Not Track (“DNT”) is a privacy preference that players can set in certain web browsers. Additionally, some browsers or plug-ins use a “Global Privacy Control” (“GPC”), which you can learn more about at https://globalprivacycontrol.org/. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers. However, if our site detects a GPC signal from your device, we will interpret it as a request to opt out of selling or sharing your personal information and to opt out of targeted advertising under applicable state law. We will also interpret it as a request to limit the sale or sharing of personal information for targeted advertising for residents of the European Economic Area, the UK, and Brazil.
We follow generally accepted industry standards and maintain reasonable safeguards designed to secure the information in our possession, and take steps to ensure only those at Deepsoftlabs with a legitimate business need to access your personal information are permitted to do so. We also take reasonable steps to assure that third parties to whom we transfer information will provide protections appropriate to that type of information. If you have reason to believe that your personal information is no longer secure, please immediately contact us as set forth below in the “Contact Us” section.
Our Services are designed for a general audience and require all players to be above the minimum age to consent for data processing (for example, 13 years old in the United States, and 16 years old in some parts of the EU) as a condition of access. An exception to this is our game STUMBLE GUYS, which allows younger players to play. As such, we take additional steps to limit access to certain features of STUMBLE GUYS based on players’ ages, and also limit the personal information collection and sharing of such younger players’ information to only what is necessary to support our internal operations.
If you are a parent or guardian of a minor, and believe that minor has uploaded personal information in connection with our Services without your consent, or if you wish to review information collected from your minor child, or have that information modified or deleted, you may contact us as described in “Contact Us” below. If we become aware that a minor has provided us with personal information in violation of applicable law, we will delete any personal information we have collected, unless we have a legal obligation to keep it, and revert them to the underage experience, if applicable.
Additional Information for Residents of the EEA, United Kingdom, Switzerland, and Brazil
If you are a resident of a member country of the EEA, the United Kingdom, Switzerland, or Brazil, then in accordance with applicable law, you may have the following rights:
Access: to obtain confirmation regarding whether we process your personal information, and to and obtain a copy of the personal information we have collected about you. (Note that this right only applies to personal information relating to you, and not to any other player or person.)
Rectification or Correction: to correct your personal information where it is inaccurate, incomplete, or outdated.
Erasure (deletion): to request that Deepsoftlabs delete your personal information, for example when it is no longer necessary to fulfill the purposes for which Deepsoftlabs collected it. This right may be limited to the extent that Deepsoftlabs is permitted or required by applicable law to retain your information. (Note that if you request deletion of your personal information, you may no longer be able to use or access the Services. If you share devices with someone else who uses the Services, that person may also lose game progress or related Account information and access. If you decide to use or access the Services again, Deepsoftlabs may consider this a new Account and may collect personal information associated with that Account in accordance with this Privacy Policy.)
Restriction or objection to processing: to object to Deepsoftlabs’s processing of your personal information, or request that Deepsoftlabs restrict that processing. Because the information that Deepsoftlabs collects is generally required to provide the Services to you, if you object to the processing of your personal information, this may have the same effect as requesting deletion of this information. This right may be limited to the extent that Deepsoftlabs is permitted or required by applicable law to continue processing the information. (Note that if you object to the processing of your personal information, you and others who use your devices to access the Services may no longer be able to use or access the Services.)
Portability: to receive a copy of your personal information in a structured, commonly used, and machine-readable format so that you can transmit it elsewhere.
Request to be informed: to request information about third parties with which your personal information has been shared.
Request review: to review decisions taken exclusively based on automated processing if these decisions could affect your data subject rights.
To exercise these rights, please see “Your Rights and Choices” above.
In addition to the rights described above, if we have collected and processed certain types of personal information with your consent, you may withdraw that consent at any time in the manner described when you provided consent. Withdrawing your consent will not affect the lawfulness of any processing conducted prior to then, nor will it affect any processing based on lawful grounds other than consent.
You may have the right to file a complaint with a data protection authority about our collection and use of your personal information. For more information, contact your local data protection authority. We will cooperate with the appropriate governmental authorities to resolve any privacy-related complaints that cannot be amicably resolved between you and us.
Legal Basis for Processing Personal Information
If you are from the EEA, the United Kingdom, or Switzerland, our legal basis for collecting and using your personal information will depend on the type of information and the context in which we collect it. In general, we collect personal information from you only:
Where we have your consent to do so, such as before we use or share your information for advertising that is targeted based on your browsing history, online behavior, or other personal information that we or third parties may have collected about you. If you consent to our use of your personal information for any purpose, you have the right to withdraw consent at any time by contacting us, as explained above;
Where we need it to perform a contract with you;
Where it is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. We have a legitimate interest in processing your personal information, for example, for the following purposes:
Where we have a legal obligation to collect personal information from you or may otherwise need it to protect your vital interests or those of another person.
If you have questions about the legal basis on which we collect and use your personal information, please contact us at privacy@deepsoftlabs.com.
International data transfer
Your personal information might be transferred to a country outside the EEA, the United Kingdom or Switzerland, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.
If we transfer personal information which originates in the EEA, Switzerland, and/or the United Kingdom to a country that has not been found to provide an adequate level of protection under applicable data protection laws, one of the safeguards we may use to support such transfer is the EU Standard Contractual Clauses or similar contractual safeguards, and, if necessary, the implementation of further technical and organizational measures.